TERMS & CONDITIONS

Order Confirmation
By accepting these terms and conditions, and upon confirmation of the customer’s order, a written and binding agreement is entered into between the customer and veeka.cc. Once an order is completed on veeka.cc, the customer will automatically receive a confirmation of the purchase. In case of errors or omissions in the order veeka.cc reserves the right NOT to send the product to the customer, and thus cancel the order.

Age Restriction
If the customer is under 18, permission must be obtained from a parent or other person of authority.

Payment
We accept Paypal. PayPal is the faster, safer way to send money, make an online payment, receive money or set up a merchant account. PayPal is a global e-commerce business allowing payments and money transfers to be made through the Internet. Online money transfers serve as electronic alternatives to paying with traditional paper methods, such as checks and money orders.

To help ensure that your shopping experience is safe, simple and secure Neighborhood uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.
You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode.

Local levies
Please note that local import duties vary by country and region. These taxes are to be paid by the customer.

Returns
Returns must be notified within 14 days of receipt. The product must be returned in original packaging with hang tags and other labelling. A purchase can be undone, even though the product has been tested. A product is only tested if the test is beyond what is possible by testing the product in a physical store. If the item is used, a specific assessment will be made of what a used item can be sold at to another consumer. A possible worthy degradation will be imposed on the buyer. Shipments do not include return label, and return costs are the responsibility of the customer. All returns that do not meet the above requirements will be rejected by veeka.cc. Please note that the customer must retain the receipt of the return shipment until the product is received and refunded by veeka.cc.

If the customer wishes to exchange an item, this can be done by placing a new order and returning the unwanted item. Once the returned product is received by veeka.cc, the items(s) are refunded.

Warranty
All products from veeka.cc come with a 2 year manufacturing warranty. This guarantee includes faults in the fabric, workmanship and other manufacturing related errors. The warranty does not apply to defects caused by normal wear and tear. For warranty claims please contact customer service at eu@veeka.cc

Privacy
veeka.cc treats customer information with the utmost respect and integrity. No information will be disclosed to third parties.

Cookies
veeka.cc collects information about customer behavior on the website with the use of cookies. A cookie is a small text file placed on the client computer’s hard drive which track the customer’s behavior. Cookies are used to personalize the customer’s online experience on veeka.cc. Cookies are reliable files that can execute program code, cannot transmit viruses and cannot be used to gather information about the customer’s internet use on external sites. veeka.cc does not use cookies to collect or store personal information. The customer may choose not to accept cookies. Most Internet browsers allow you to delete or block cookies and to ask for the customer’s consent before a cookie is stored. Managing cookies is in the web browser’s preferences. Please note that if the customer does not wish to use cookies when visiting veeka.cc, it may have an impact on the buying experience. veeka.cc uses cookies to keep the customer’s shopping cart updated and cookies are also required to execute a checkout.

veeka.cc uses the following cookies
veeka.cc use cookies for the following general purposes: user functionality, statistics, sales and advertising. The functional cookies are used to ensure that veeka.cc works as intended, which amongst other things, allows customers to be able to add items to the cart, complete a purchase etc. No personal information is stored and cookies are automatically deleted when the browser is closed. We use services from Google (Google Analytics) to collect web statistics.

Cookies from these providers offer the ability to see which pages are visited, traffic referrals etc. This information is used to measure and improve the customer experience as well as analyzing up on sales and advertising campaigns.